Our Reviews

Alejandro met us as we walked in and did a great job of meeting all of our needs in buying our new Silverado 2500HD.

Quick service, great customer service

Michael got me in and diagnosed my issues only down fall was parts are on national back order.

Super service by the salesman Brody Thomas. Even left an open invitation to call with any questions down the road.

On time and great service.

I thought I had an appointment but, something got messed up. They still worked me in because I came all the way up there. Logan at the front desk was very kind and helpful. He was learning so a very nice young lady helped him. I didn't catch her name. She was very nice and kind to me also. And I was out of there in about a hour and fifteen minutes. that was great. Will be back! Tammy Wolfe

I was very pleased with my salesman Michael Butler and was pleased with my first service appointment

my service tech was great. I got a courtesy ride and pick up to a local store while work was being done on my vehicle.

Everything was good it didn’t take long to get a truck there

The appointment system is messed up. I showed up once at the main bldg. They said I needed to go to another one. Next time, I scheduled and asked specifically where to go. Again they said the main building. Arrived and Van Waters said I was scheduled for the other one. I explained and he immediately changed me to stay in the main service area with him. He has always been very professional and friendly. Great representative for Randy Marion!

All went well... just took a bit longer than expected.

Dropped off the night before my appointment picked my vehicle up the next day

The salesman Brody was very knowledgeable and helpful throughout the process. The finance lady Tori was very efficient in her job. I will recommend Randy Marion auto to my friends and family. Great experience!!!!

I had a great person to deal with and take care of my needs. I was able to get an appointment quickly, and they worked with me on the price. I will be back.

Thornton and Victoria were awesome to work with. Very helpful and professional.

Outstanding dealer. Took our truck here after another dealer could not find the issue with it. Danny B was spot on in keeping us informed on the findings and what was needed to correct the issue. Would highly recommend taking your vehicles here amazing service and tech team

The “quick” lube location is very slow. I was there for my 1st oil change & tire rotation at 4:45 for a 5pm appointment. I did not leave until 6:40pm. I was told it would be about 45 min. No one explained to me anything about the 20+ point inspection which I assume is part of the reason it took so long. Myself being in the customer service industry I feel like the kids working there should be better trained. Greet the customer, explain the service you will be providing, explain the inspection and what will be looked at, explain that the service tech will filling all fluids. Just explain to the customer everything that is involved so that when it takes over an hr & half to do something that the place down the street can do in 30 min the customer will feel like the service you provide is worth the extra time

I had a problem while on the road pulling our travel trailer and the dealership was able to take me in and diagnose the problem quickly. The trailer braking system was faulty in our 2020 GMC 3500 diesel truck. They got us back on the road within hours and the trailer braking system has been rock solid. Our service rep Avery did an excellent job in helping us and ensuring minimal down time!

My experience was great! Very organized, very prompt and communicative throughout the process. I am very grateful for Van and his professional service. Thank you!

The oil change and tire rotation were done quickly. My concern is attention to detail. The inspection report did not indicate any issues. However my TPMS light has been on for over a month. If the inspector missed such an obvious issue, that makes me question the quality of the work or if the inspection was done at all.

Van and shop did great Had 2 new tires put on Had 2 best put on All balanced Inspection All great Thanks Mike K

Professional quick and easy

Fast service and friendly service team.

I was told when I called to schedule an appointment and when I arrived that I would be able to use my standard maintenance (oil changes, tire rotations) that I purchased from Hendrick Motors. I then waited nearly an hour past my appointment time for my Chevy Tahoe to be taken back for the oil change/tire rotation, and only during this time (90 minutes after my scheduled appt. time) did someone ask me for more information to validate the plan would cover the work being done. I was then told it did not and I would have to pay out of pocket. So, choosing to use someone more local to my home cost me $120 I cannot recoup and it still took nearly 3 hours door to door. Will never use Randy Marion again nor consider for future vehicle purchases.

Great

Service appointments are easy to make and service is timely.

Dylan was awesome to deal with

Professional from beginning to end. It was a quick turnaround and painless.

Quick service

Tori was our finance manager. She was great to work with. She was polite and Very committed to streamlining our financing.

It took over an hour to do a simple oil change when there was only one other person who arrived after we did. While sitting in the waiting room the staff was yelling at each other unknown if it was in jest or not but it went on for quite some time.

Had service on the Suburban and Van in the service department was great help!!!

I had quick and courteous service fixing the two recall items on my Surburban.

Quality service. Friendly staff.

Avery provided excellent customer service! She kept me fully informed on the status of my truck and promptly answered or addressed all of my questions. I’m highly satisfied with the team at Randy Marion. Thanks

Everyone was friendly as always and finished both trucks quickly.

Wonderful service with a friendly and helpful staff.

Always get the job done right. Also contrary to common belief, it is not more expensive to get your car maintenance done at this dealer than at any other mechanic.

It was confusing due to how Randy Marion has grown over the years but the service guys were very polite and helpful getting me to where I needed to be for the first oil change. Upon arrival the service manager informed me after I handed a birthday discount car for the oil change that the first one was free in which I was not told due to buying the truck so late at night it might have just slipped their mind not sure but will be back to have other recommendation done when I can afford

Brody went out of his way to show us a few different Tahoe’s and was patient with us as we tried to decide which one to go with. Nick was also helpful in making sure the deal was taken care of and we were satisfied.

Great service, I am a Randy Marion client, this time I was a walk in. They serviced my Silverado HD I was out in less than an hour.

Working with Michael Butler made my car buying experience very easy. He and Nick made feel like there was no pressure to do the deal.

Great customer experience

Excellent service in a timely manner

Tristan is a great salesman. He helped us out the whole time and made the process so easy. That man deserves to be moved up in the chain. He was smart and knew what he was talking about.

Great experience from my first visit to clsoing on the deal.

On time great customer service. Van does a great job

very professional and quick

Everyone I dealt with was very professional and courteous. The Corvette tech did a great job on my C5.

Awesome salesperson! Will use Brook Again!

Very clean,super friendly.professional service

Great people

Cody was fantastic from the moment we met him. We ended up purchasing two cars. Everyone was so helpful and pleasant.

Customer service and time to complete the service was good but my windshield tint was damaged by the tech while removing the old oil change sticker.

Great customer service

Felt pushed to get sale completed

Cant say enough nice things about my recent experience here. Cody my sales rep, was super responsive, went out of his way to make sure everything went super smooth. Jerni in finance was great as well. Super smooth experience and I'll be back for another vehicle in the future. Thanks guys!

Friendly and honest!

Excellent job from the start to the end. My sales person (Julian) deserve 5 🌟 🌟 🌟 🌟 🌟 and my finance experience was great. A total 5 star experience

Customer service at the front counter is always great here. No complaints. However, after getting my oil changed here, I noticed my truck smoking from under the hood the next day. Only to find the dip stick had not been fully seated back in the tube. My clean engine bay is now covered in oil, my driveway and the office parking lot both now have black oil stains in the concrete as well. Less than pleased with this... I responded to the automated text message that i received as a follow up to my visit, asking if there was anything else I needed, and haven't heard back from that.

Brody was very helpful and friendly, he made my experience top notch and I love my vehicle, everybody was very friendly and helpful.

Taking the time to fit me in for service because a code showed a problem with my trucks electrical system. I was treated with respect and understanding that I was very concerned. The crew was able to find the issue and all is good with my truck! Thank you Avery for great customer service.

The car was fixed as expected

The service is always exceptionally slow and expensive. I dropped my car off first thing in the morning for minor work and didn't hear back on status of car until late afternoon. Ended up keeping my car over night, which I said was ok, but it seems to happen every time I bring my car for any type of service, no matter how minor. I schedule early morning appointments, and drop off, because I want to get my car back by lunchtime. However, it seems like making early appointment and leaving just means my car gets looked at after everyone else's. I think I would be better off just sitting in waiting room for a few hours. Overall, communication is slow, work is slow, and service is expensive. I have gotten away from bringing my car to be serviced at dealership unless I have something that a dealer needs to specifically handle.

Disappointed about the fact that they lowered my tire pressure to 32 instead of the vehicle recommendation of 35. When I brought the vehicle in it was at 34-35. So I had to fix their mistake.

Brody Thomas and the lady that did our contract were great and the lady that got our new key programed was too

Service was completed in the time frame that was given. Not normal for most dealerships. They did an excellent job.

Very knowledgeable and friendly staff.

Everyone was very nice, and prices were very good.

On time easy check in

David, our sales person was fantastic. Everyone made the process very easy by making things transparent. We especially appreciated seeing the employee pricing. It was obvious everyone was trying to get us the best possible deal.

Courteous professional prompt customer support. Timely and efficient.

Michael Butler was the best sales rep I have interacted with in quite some time. He was patient, kind and answered any and all questions. Would give him 10 stars if I could.

I have a 2025 Traverse High Country. When the vehicle was less than 2 months old & only 1700 miles on it, the transmission basically blew up. Randy Marion service department worked with me to get a loaner vehicle to drive ... nice vehicles, but not my vehicle. I realize that spare parts on a brand new 2025 model are not plentiful & readily available. It took almost five weeks to get the parts & complete the service. The dealership kept me informed on the progress the whole time. When I got the vehicle back, they had washed & detailed the vehicle inside & out. It looked fantastic.

Service was fast. Sales was transparent and easy going.

David and James were a great help highly recommend

I had a tire changed. They ordered the tire, it was there the next day. Had me there about 45 minutes.

Complete transaction over the phone. Delivered new vehicle and took my trade back with them. Stress-free car buying experience

Great experience as always

Brody did an awesome job-always responsive and easy to work with! Very accomdating to our kids as well!

I purchased a new truck at the end of December. Mid March the truck would not start. Michael in sale helped me contact the right person. Micheal service manager arranged for pick up and repair. Michael in customer service kept me updated and arranged for delivery back to me. The Randy Marion team was very responsive and great to work with during a frustrating situation. I highly recommend Randy Marion Cheverolet. I appreciate all the help. Thank you Scott Sell

Ashley Luffman was my service advisor and I couldn’t be more pleased with the professionalism she displayed. I will be asking for her for all my future needs.

Fast and courteous service.

Brooke and the finance manger were great!

The experience was fantastic! The team on site is really amazing and made the purchasing experience artily remarkable. I am very satisfied customer that will not think twice in always buying my cars in your dealership. I want to specifically highlight that Zack for his great attitude and for making this experience amazingly great, hats off to this guy. Also want to mention Tory in Finance for her great support in making the deal successful for all! Guys what a rockstar team you have... Hats off!

Came in for my first maintenance and it was completed in 30 min.

Absolutely the best experience I’ve ever had at any dealership!

Excellent

Amazing! Purchased a vehicle at a great price. Friendly and welcoming enviornment. I was greeted as soon as I walked thru the door and felt like I was treated like a priority. I really appreciated that. Best car buying experience I have had in a long time.

The staff is awesome!

Always take care of the customer. 5 stars!

Michelle Vera-Hernandez was fabulous to work with. She answered all our questions and went above and beyond to make our car leasing experience fun and enjoyable. Victoria in the finance department was informative and professional to work with. She also answered all our questions and was a pleasure to work with. The dealership is clean and there were many cars available for us to look at. We were able to test drive the car we wanted. We would highly recommend this dealership to anyone looking to make a car purchase.

Quick service, friendly staff. Just more expensive than other local GM dealerships for same oil/filter and tire rotation work. Didn’t seem to offer similar GM service coupons or discount options either.

Quick, quality service. Friendly staff

My service consultant, Van, was extremely professional and accommodating. He understood how important it was to have my issue handled asap and he went above and beyond to get the job done.

My wife and I had a great experience. Jerome our salesman and Journey our finance agent had us in and out in a little over two hours. We were expecting an all day event but were very pleased with our purchase and the way it was handled. I would go back to see Jerome or would refer friends and family to him. We do love our new Malibu.

Expected service was provided in a timely manner. Nice to be able to look for accessories while waiting.

This was one of the best experiences I have ever had with any dealership. I worked remotely with Brody to discuss options. I visited the location and Bryson helped navigate me in the right direction. Bryson dedicated so much time and effort to help me find the right vehicle. So impressed by the overall experience.

Great Experience, Jason showed me the whole fleet wich assisted in making the right decision. Easy and Quick, Same day in and out how it should be.

Everyone is knowledgeable , friendly and timely. Always have my car serviced here and never a problem.

all went well.

Always easy to work.

Great price on the 2024 Malibu. Great customer service.

Steve took care of me when I came in. Let me know how long I might wait and was done even sooner. He has a nice guy to talk to and I trust him.

Ashley Luffman is an amazing associate. She did excellent job with communication, regular and prompt updates over the phone. I was very happy with the delightful experience. Way to go Ashley!

The time it took seemed excessive and the additional charge to use my credit card is ridiculous! For that reason, I will not return!

Did a good job only complaint was they rotated my tires but tire psi was off

You guys only go after what the light is on for. My vehicle is stick knocking in the transmission as it was before. But as long as the light is off you guys seem happy

Always great service. Wouldn’t go anywhere else. Everyone is so friendly. They do a great job

Absolutely incredible experience! Brooke is EXCELLENT! She made the process EXTREMELY simple! I truly enjoyed working with her and the finance manager. There were no hidden fees and the process did not take long. Thank you Brooke for the outstanding customer service!!!!

Over two hours I waited for an oil change and tire rotation. Other people came and went and I was still waiting. Yes, I had an appointment. After getting my vehicle, I found my front tires to me over inflated by 5+ pounds. More to list

Fast, efficient, and friendly!

High mileage engine failure, 90,000+ miles, in Tahoe. Service group took care of it. Everyone was attentive and well prepared to provide excellent service. All is good.

We were greeted amazingly until the end of our purchasing I would recommend to all my friends & family. He is an amazing salesman who not only was there to sale but to help us meet our needs.

Great service

quick service!

Every one was great.

Very good experience

My service advisor, Van, was very informative on the process they were going to do to provide my cars first service and to re-align the vehicle. I trust him with my vehicle for future visits to Randy Marion Mooresville

Went in for oil change and tire rotation. Fast and efficient .

I cannot say enough about Brooke. Genuine, knowledgeable, patient, calm, flexible, on top of it. Thanks also to Nick, James, and Jerni. Great team.

It was a great overall experience!

I’m in the service area as well. Everything and everyone was extremely nice and professional. Great place to relax and hang out while work was being performed with all the amenities.Van Waters was extremely polite,friendly and professional.

Brooke was the best! We came on the lot having done a lot of research and knowing what we wanted. We actually did not plan to buy a car at Randy Marion that day and only drove there to look at a specific color of interior we couldn't find anywhere else. Brooke gave us honest insights about her experience with that color (it was not pretty and they got rid of it). Her honesty and transparency was refreshing! She didn't try to sell us something different but helped us find what we wanted, even offering new options I didn't know existed, like custom leatherwork to get the perfect interior we'd be happy with! She worked quickly, knew her stuff, and provided us with a no haggle experience. The dealership was offering a great cash back offer, gave us a fair deal for our trade in and we were now looking at a vehicle that would be the perfect mix of options AND a price we could live with. We bought the vehicle on the spot and could not be happier with our entire experience at the Randy Marion dealership. I would definitely go out of my way again to do business with this dealership vs. my local dealership (who still has not called me back 2 weeks later even though I was ready to buy a 4th new car from them)!

Alejandro was a true pro. Everything was great. Only hiccup was after car was detailed for delivery, we found two dents. But Alejandro took care of it and has informed the shop for me to bring it in and make sure those dents get removed

it was great

Highly impressed. They were very professional and kept us informed.

It was ok.

Alejandro was excellent. He was well versed on all of the features the car had to offer.

I needed an oil change and the software in my Corvette needed to be updated. The dealership did a great job.

Great experience . Brooke was the best

I was in and out very quickly.

Friendly fast informative service

I came for oil and filter change and your people always try to "sell" a multitude of items that either are not due based on the recommended service schedule in the owners manual, or have already been done. It's very annoying. I always feel there is a bit of an element of fraud since I learned that your service people get a commission on services.

Prompt efficient professional service staff. Comfortable waiting area.

Service for emissions and required inspection was quick and efficient.

I have spoke to your customer service department and explain the Randy Marion service STD which state EXEMPLARY. Both service calls our vehicle was not returned in The same condition it delivered. First time radio was changed to the service individuals station and grease on the passenger seat. The second time the display was not returned to its original possition making stress for my wife and the rear TV were left on. This is the second time I am explaining this to your Team. I am starting to believe Randy Marion is more concerned on process set in place than actually meeting basic requirements. I trust this information falls in the right desk.

Came in for an oil change and tire rotation the next morning I woke up to a puddle on my garage floor. Returned to the Quick lane service and they had left the drain plug loose… Although they quickly corrected the issue , there needs to be some tightening up on the attention to detail and care that comes with dealer service . Dealer service comes at a premium price the customer should get premium service!

They were nice and polite, worked with me and helped me out with things. And we were able to work something out

Jerome was great and took care of me. I wasn’t in the dealership for a long time and I got the deal I was looking for!

Steve in service was very helpful thru the process of getting my truck repaired.

CAnt find the issue causing "reduce engine power"....Had this issue one week after we bought the car and it happened again and wouldnt accelerate and almost cause a wreck... left mirror replaced and fell of the next day....they fixed it, detailed the car and gave us two free oil changes

Best dealer in NC!

Everything was great. Fast service.

Brody the sales rep was great and very helpful

Excellent customer service and very friendly and knowledgeable staff.

Van was awesome. Didn’t really like that you guys wanted to do a bunch of extra work at a very high price!

Pulling up to the dealership unannounced and being met by a very professional and friendly sales person who never made me feel pressured set the tone. Buying a truck from RM was an easy decision!

Fantastic customer service from my salesperson Zack, he was able to get the exact truck I wanted traded from a nearby dealer in a timely manner and kept me updated through the entire process. Overall great experience at this dealership and would highly recommend them if you are looking to buy a car

Courteous, efficient, professional and timely

Kind and courteous, clean facilities and happy with my service

My experience was excellent. Very friendly and quick.

Alejandro was wonderful to work and it was such an easy experience.

Fantastic experience as always!!

Ashley Luffman is great to work with. Very responsive and professional just how Jackie is with customers. They put the customer's needs first.

Great nice easy and smooth. Nick and Julian couldn’t have been better

The best

Sales rep deserves a raise. He was very professional. Found the perfect vehicle for me.

Oil change and tire rotation took over 2 hours

I was taken care of in a very professional way. I will be coming back in the future. I bought my car there and plan to have any problems that occur solved there.

Steve was very friendly and helpful.

Service was awesome

Michael, Salesman, and Victoria, Finance was so efficient, quick, and met our needs knowing that we had to drive 2 1/2 hours to get back home. They made the experience one that will make me do the drive again, if another vehicle is ever needed.

Great service

The service department is excellent, Ashley schedules my appointment and is very helpful. Ryan took care of my service visit.

Everything was explained well along with an expected time frame. I was kept updated on progress of my vehicle and details were thoroughly explained. The staff was pleasant.

Very helpful and considerate

Staff were polite and professional.

So many issues with this oil service for my 23 Corvette Z51 on June 17th. 1) I scheduled through customer, requesting a Corvette technician. When I arrived at the dealership for my scheduled appointment, the service advisor Van said the appointment failed to list that Corvette technician was requested and one was not available. I rescheduled with service advisor Van for the next week. 2) Upon arrival for my rescheduled appointment, I asked service advisor if it was assigned to a Corvette technician. I was told yes. 3) When the work was complete, the car was pulled inside the service bay. I inspected and noticed significant gray/green dust on the side of the car near engine compartment. It was clear that a Corvette technician did not work on my car. A Corvette technician would not have placed a dirty mat/towel/shirt on the car. I verified that the work was assigned to someone else, and was to be supervised by the Corvette technician. Clearly, it didn’t happen. I was told that the Corvette technician was working on two other repairs. I should have been given the opportunity to reschedule, which I would have done. Clearly, a non-Corvette technician doesn’t have the same regard for the car. I was offered a free detail, which I declined and a $50 discount which I appreciated. 4) I also noticed a new tiny dent and scratch. Given that my car came back with dust and grime, I felt it possible that the dent and scratch happened during service. I requested that staff review all the video cameras to determine if Randy Marion staff caused the dent/scratch. I was shown the video of the car leaving the service bay and being parked outside, but not when it was being serviced. I escalated to the service manager who committed to reviewing and giving me status by 6/18. Two days later, I’ve not heard from her. I plan to follow up to learn outcome of video review.

I cannot say enough great things about everyone working at Randy Marion Chevrolet Cadillac Mooresville! My sales lady Brooke Cabral is FANTASTIC! Very knowledgeable, friendly, and helpful. It is always a pleasure working with her. Brian Simmons is amazing as well. Many thanks to the whole Randy Marion team (including Senior himself) for helping me work out an amazing deal on my new Colorado ZR2!

We were there way less time than we planned. Staff(Cody)was very knowledgeable and helpful. Would definitely recommend this dealership. Thanks for a great buying experience.

I always appreciate the courteous and efficient service that I receive from your dealership.

I was overwhelmed with the amount of help I received from Randy Marion Service Dept. My vehicle had a couple major issues. The service dept worked with me to help me understand what was going on, and in helping me feel comfortable with my payment. Communication from my sales associate Ashley was incredible. I was updated throughout the entire process. Eric , her manager, also did a great job in taking the time to make sure I understood everything going on and answered all my questions.

Kim was absolutely wonderful! She went over and beyond to help as much as she can and to get me into the car i fell in love with! I highly recommend her!!

My experience has been horrible. I have been lied to about stuff needing to be done to my truck that don’t need done. My truck is now in the shop for the 4th time due to a valve body. I was told to come get my truck Friday evening but the mechanic wasn’t able to test drive it because it was overheating. Well when I got in the truck I drove it till I had to turn around take it back because the transmission was not fixed. The truck not once overheated on me after sitting in traffic, driving down the interstate and back, then even letting it set there for 30 minutes running why I got my stuff back out of it. I have been told my belts was shredded that I needed new belts when not one of my belts are shredded. I could keep going but I’m not going to at this point I’m just fed up with it all.

Quick easy and no hassles

Our salesman very knowledgeable and helpful. Excellent service.

Scheduled 1:00 app. For state inspection. Car not touched til 2:00. If you are that backed up, let me know and I’ll come at 2! Services was fine but no excuse for the 75 minute wait on an inspection.

Michael was kind and professional. He answered my questions and he got the answer he was unsure of. Great experience.

Bryson was very professional

Quite a few things unfortunately.

I went for my first oil change and tire rotation. I found out there was not a hub lock in my new car so they had to use a master. The service rep at the desk told me they would order me one since I should have had it and he would deliver it to my home the next day. He never came and I still don't have the Hub Lock. While there they were also supposed to change the clear film in all handles and on the door edges since they were peeling and scratched when we purchased the car. This is how the visit went; 1. No hub lock and not delivery as promised 2. Was told car was done and when I went to the car my glove box was on the floor to they took it back in 3. Was told the car was done and when I went to the car I notices the scratch guards were not replaced 4. I was told the car was done once again and when I went to the car, only the driver handle guard as replaced. 5. They took the car back AGAIN and FINALLY replaced all the scratch guards and door protectors. While your service representatives were very nice, the amount of time I spent there due to the service itself was absolutely terrible. I would really have to think twice about purchasing and service with Randy Marion in the future. It is such a shame.

Kacey Dill McManus 147 Comata Rd. Mooresville, NC 28117 Mcmanusfamilyemail@gmail.com (336) 317-1718 June 25, 2025 Customer Service Department Randy Marion 220 W Plaza Dr Mooresville, NC 28117 Dear Randy Marion Customer Service, I am writing to formally express my serious dissatisfaction with the repeated poor service I’ve received at your Mooresville location—most recently during my visit on June 19, 2025, for an oil change. Before the appointment, I emailed bdc@randymarion.com on June 18 to request an additional inspection. I never received a response. During the service, I texted Rylan to check the status of my vehicle and never got a reply. When I arrived at your 220 W Plaza Dr location at the scheduled time of 11:00 AM, I was redirected to the Quick Lube location without any prior notice. After waiting 45 minutes, I asked the front desk for an update and was told I’d be given one. No one ever followed up. Ultimately, I waited for over two hours. When my vehicle was finally ready, I had to search for it myself—the front desk staff simply said it was “either parked in the front or the side,” offering no further help. To make matters worse, the oil change sticker was not updated with the new mileage or date. This is not an isolated incident. Every time I visit, your staff are unable to locate my Pre-Paid Maintenance Plan, causing unnecessary delays and confusion. It is extremely frustrating to have to repeat myself at every visit. Adding to this, your waiting area is poorly equipped—there is no water, no water fountain, no charging outlets, and a vending machine that took my money without dispensing the product. I was left waiting for hours with two young children, without basic amenities or any sense that my time or comfort mattered. At this point, I have lost trust in your ability to provide professional, respectful service. Therefore, I am formally requesting to be reimbursed for my Pre-Paid Maintenance Plan so that I can get my oil changes performed at a service center that values its customers and their time—especially those of us juggling parental responsibilities. I am also requesting: Reimbursement for the failed vending machine transaction. A formal apology and acknowledgment of these repeated issues. Immediate steps to correct the handling of maintenance plans in your system. A review of customer service practices and waiting area conditions. Please contact me at: mcmanusfamilyemail@gmail.com to confirm receipt and provide next steps regarding the reimbursement and resolution of these concerns. Sincerely, Kacey McManus

Very friendly and kept you updated with what was going on with the vehicle

My wife, Jeannette, and I had been shopping for a specific color Equinox EV in the Asheville area. It was only after we checked with Randy Marion Chevy, Mooresville that we found what we wanted. After scheduling an appointment, we arrived at the dealership at 9 am on the day of the appointment. We were met by the manager, and then by sales rep Alejandro Araujo. Our experience in purchasing the vehicle he showed us was the best car buying experience we’ve ever had. Alejandro was courteous, thorough, thoughtful, and extremely helpful. He was patient answering our questions, and helping us understand some of the functions of the car. The paperwork was executed flawlessly, thoroughly and in a timely manner. And, after a courtesy tour of the dealership, we were on our way home. I would highly recommend this dealership for their inventory, courtesy, pricing and professionalism.

I have had a great relationship with Jackie and I am starting to have.a great relationship with Ashly.

Best car-buying experience I’ve ever had. The pricing was transparent and explained up front. No surprises at closing time. The sales rep knew the answers to all our questions without having to go ask anyone else. When we took delivery, he patiently provided detailed orientation and expertly answered additional questions.

We really enjoyed working with Austin. He made our shopping experience an easy one.

all went well.

Van was very helpful

Jerome McClendon was a pleasure to work with. He knew everything about the cars and sale process and was very helpful! Jerome and the dealership made everything seamless and I will be back in the future!

I had a great experience. Brody made the process easy from first point of contact to when we met onsite for a test drive. When I decided to purchase and returned the next day to finalize everything it was very busy so Brody and Brooke both worked with me. Overall, I appreciated that the process was efficient and no pressure. I feel like I got what I wanted, not what they needed to sell and that says a lot about how they work and how the dealership is managed.

Friendly service

Everyone was very friendly and helpful, got everything I needed done and they even gave me a ride back to work. I wanted a loaner but none were available, so I was going to be sad about that but they offered me a shuttle ride which was perfect! So 4.9/5.0, just -0.1 for not having a loaner haha but overall it was great!

They did make me aware of some service that I need to do but the cost was way over priced. For example they took the time to show me that my cabin air filter needed replacement at the cost of $59.95, this is a $20 item. They should be more fair and not overcharge.

It was a excellent service Van Waters was very helpful and supportive

Great service prompt and efficient.

Everyone was awesome starting with the test drive with Glenn to our salesman Brody and then finance with Journi. We were in and out in only a few hours.

Cody Honeycutt and the rest of the team are very friendly and helpful

Our salesperson was Brooke Cabral she is very knowledgeable about the vehicles and all the features each one has and explains in detail all the safety features . This is the second vehicle a member of our family has bought from her and this dealership. We think this is a Five Star dealership and I would highly recommend them and Brooke Cabral.

Now in our late 70s, both of us have purchased many cars/trucks, mostly Chevrolets. Our most pleasant experience was with this Randy Marion Dealership in Moorsville, NC. A huge thank you to Glen, Brody and Harry for the the excellent, knowledgeable and pleasan purchase experience! If we ever purchase another vehicle, this will be the place. Dan and Judy Hornak

Van was very professional and prompt, as always.

FINISHED ON TIME. DONE CORRECTLY

I had a screw in my left front tire. I removed the tire and took it to the dealership to have it plugged.

Zack was very knowledgeable and helpful! Easy process and was able to get what I was looking for.

Van Waters was my assigned service advisor from the first time that I brought my truck in for issues. He has been great to work with and has done all that he could from day 1. My truck has had some of the same issues from day 1, and it took the team at Randy Marion a few times to get to the bottom of the issues...which is understandable. I appreciate their efforts very much. I would like to talk to someone in management at the dealership about the warranty on my truck (with all of the major work that was completed to try and get the issues resolved), and possible- next steps if the issues arise again. My cell is 704-650-2710 and my email is aj,drury@trane.com. Thank you!

I made an appointment for 11:30 AM and I arrived 15 minutes early. My car was not moved to the service area until 12:30 PM. I did not leave your facility until 1:45 PM. It took two hours and 15 minutes for an inspection,oil, change and tire rotation, and replacing an air filter. I asked for the windshield wiper on the back of my equinox to be replaced, but your service department did not have any in stock. I was told that I needed new tires, which apparently I do need but my car only has less than 36,000 miles on them and they are Michelins. I would’ve expected them to last 45,000 miles. Anyway, when I ask the service guy if they would rotate the tires for free if I purchased them from Randy Marion, I was told no. Then another service person said yes. The front desk people are not very impressive with their knowledge or their friendliness. I don’t know if I will come back to Randy Marion for an oil change and new tires because I think two hours and 15 minutes is way too long for the services I received.

Very prompt and professional service!

Service advisor kept me well informed, and timely

Started on line dealing with Brooke. Drove 2 hours to meet her, she had the vehicle clean for our inspection and was courteous and very professional! She went the extra mile to get us the best price and get us the discounts available! A very good experience! I had my brotherinlaw talk to Brooke also.

Everyone was nice and my salesman Alejandro was awesome.

Van is always great to work with and takes good care of me and my vehicles.

Needed to get in ASAP and was able to get in for service

staff was friendly and answered all questions I had

Oil change was handled quickly

Brody was very kind and helpful.

What should’ve been a 1 hr quick oil change and fix of a tire sensor at the “quick” lube express became a 3 1/2 hr ordeal because the tech stripped 2 lug nuts of a tire and they had to get replacements from the main dealership. We had to ask multiple times for updates instead of being informed what the issue was. This is not the first negative experience. The customer service and quality of work is giving Randy Marion a bad reputation!

Folks were very nice and completed the work on my truck within the promised time

Great Sales person. No high pressure tactics. Offered clear and precise explanations of vehicle cost, trade concessions, and dealer add ons, and incentives back to customer by line item showing final price out the door. Going through Finance was a breeze. Overall great job.

Cody Honeycutt was our salesman.. he was very helpful and really looked after us. He knew what we wanted and didn't push any thing at all. He provided us with a positive experience and explained everything very well. Cody should be taken care of .. as I will ask for him anytime I want another gm vehicle.

Service was great and done before appointment time which I appreciated. Just wish that I had known where to go. Directions to this particular service spot not very well known. I even stopped and asked someone on staff where to go and was sent to wrong location. However when I got to correct location, the service and staff were excellent!

Van Waters was my Service Rep. He was perfect in every way. Welcoming and thanking me for choosing Marion. I had some specific concerns to focus on and they had all been addressed at the end. Very personable and professional. I'm always impressed with the facilities cleanliness and its amenities. I always recommend your organization if the subjects come up about new cars or service. Thank you for hiring only the best.

They got me in and out on the morning I called for an appointment. Pleased that it took only 1:15 for oil change, tire rotation and state inspection. The only bad thing was that they failed to tighten all the lugs and I fortunately found one that had fallen off in my driveway. I then checked all the rest to make sure they were tight.

This was genuinely the best and most straight forward car buying process I have had.

I dropped my truck off to have an oil change and a recall update and everything went great. I also was provided with a ride home and kept informed through texts.

Truck was erratically cutting out. I pulled in dealership and was offered a shuttle home. Truck problem was diagnosed and covered under warranty.

Kim and Brian were so helpful in getting me in a car I love. Made the process feel fun and exciting rather than intimidating. I will forever recommend everyone to come see y’all at Randy Marion:)

Brooke was very responsive and a pleasure to work with

It was good. No problems.

Excellent experience with sales associate. Disappointed with financial process. Dealer added extras (Resistall & 3M) and administrative fees were not disclosed until I arrived to take ownership.

Steve Arbucci scheduled my service and when I arrived, I received fast and friendly service.

Everyone involved was very helpful was pleased with the service,thanks to all!

Great staff. Very quick service.

Replaced my turbo, which was under warranty.

Everyone treated my wife and myself like family.

I had an appointment for an oil change and tire rotation. The service took almost 2 hours. My vehicle was not brought in for service for almost 45 minutes. I have had this service handled by the dealership many times, but it typically took 1/2 the time or less. Not sure what problem was, but with an appointment, the service should not have taken so long. Not sure if I will return again.

Best sales man ever!

It was fine. Work completed promptly.

I am disappointed that I was not made aware before I purchased the Trailblazer, that I would not get the car for 10 -12 days due to the replacement of the windshield. I thought maybe a day or two. My sales rep was great up to this point. I actually came back to him as I felt comfortable with him. However he was very busy that afternoon. He did send me a voice text explaining in detail why so long to get the car . I do appreciate his transparency now just wish he had made an effort to figure this out prior to purchase. Thank you

I cannot say enough about the outstanding customer experience! Brody Thomas went above and beyond to fulfill all my needs. I recently had a tragic accident that has left me in a wheelchair for over the next 6- 8 months and he researched to find the perfect vehicle for my needs and it’s a beauty! He is an asset to your dealership and deserves to be recognized as on outstanding, kind and honest leader in your company! I live in WV and go to Randy Marion for all my vehicle purchase! The entire staff there is amazing, kind, helpful and knowledgeable. God bless each of you and Randy Marion Dealership, your are priceless!! 🙏 Thank you 😊

My salesman Brody Thomas was great to work with. Brody was friendly and professional. He had very good knowledge of the truck I purchased.

Fast and easy

Steve assesses my car and then had it repaired quickly. Excellent customer service. Thank you

I worked with Jerome MccLendon. He was extremely helpful in doing most of the transaction over the phone. He prepared all of my paperwork ahead of time so all I had to do was sign and go on my way. It was a very pleasant purchase experience. I would definitely return to Jerome and Randy Marion again. Thank you!!

Micheal the sales guy did a great job getting me where I needed to be at to purchase a car

great job

Waited 3 hours for an oil change..

Great Experience

Steve was amazing at the dealership. He has earned you all a customer for life.

It

Jerome was incredibly helpful and very easy to work with. He made the car buying experience, which ordinarily is very stressful, enjoyable.

Excellent service

My salesman was the most helpful salesman I have ever dealt with. He took his time with me and explained things till he was sure I understood. I would definitely use him and recommend him to my friends

Everyone was friendly and helpful no complaints

Van helped me with oil change. Needed to schedule appointment for other concerns calling him to do so.

It was an experience unlike anything that I have ever experienced in my life. The staff that I spoke to on the phone made it a point to locate me & introduce themselves to me to make sure everything was up to my expectations & to see if they could assist me with anything else. It was a wonderful experience. I highly recommend Randy Marion dealerships to anyone that is in the market to purchase a vehicle. The whole team went above & beyond to locate the vehicle I was looking for. Brody Thomas, one of my salespeople, made sure I understood everything about my new vehicle plus he connected my phones, downloaded apps that made things easier for me. He also has continued to help me after I got home with some questions & concerns. He is outstanding as well as the rest of the staff. I can't say enough great things about Randy Marion Dealerships. Go check them out, you won't be disappointed.

Jerome was really good and knowledgeable about the Traverse model.

Very nice

Worst customer service ever.

Friendly, professional personnel!!! Great service!!!

Great experience, very personable & always leave out knowing my car is in its best condition

First time there. Treated well and was kept informed along the way about the cost of the repair and the time it would take to complete the job.

I'm not sure if someone mixed our records with someone else or not but we didn't have our vehicle serviced there on 9/5/25

They listened to my observation of the problem

Great experience! Greg is a awesome mechanic

Accidentally went to the wrong shop, but they took care of me anyway. Everyone was very nice. The waiting area was very clean and filled with snacks and coffee. One of the better dealership service centers I have been to.

Didn’t have to wait long.

Courteous professional service

Van was extremely helpful in helping me decide what I needed for my car.

i am very happy surprise pleased and surprise with the priced. T hanks and i willalways repsent others to you, Lennie Caldwell

Every aspect of this service was done with the utmost professionalism and hospitality. From the time I called in to schedule to win, I picked up my truck was a great experience. My truck was fixed the first time and I was kept up-to-date on all procedures. Again, a great experience.

Great service.

.

Any questions I had about the truck no matter how small or detailed my question was they answered it. They also provided me with answers I needed for instance how to keep the step down so I can clean it while washing the truck, or looking for a camper top or rolled cover for the bed. Thank you Rylan P.

When I brought my vehicle in for a diagnosis on 8/29 at 10am (for which I had to take off work) it was communicated that my appointment, which I scheduled and confirmed by phone on 8/27, was never put into the system. Once the appointment was created in the spot, I was told there was a high likelihood my car could not even been see until 9/2 despite an appointment slot being completely open and now reserved by me. At close of business on 9/29 I was called and informed that diagnosis ($240 fee) had been completed, the only found issue was that the engine oil cooler lines were cracked, but that the part was in stock and could be repaired. I agreed to the repairs. On 9/3 repairs had been completed and re-inspected for verification, I arrived at the dealership, payed $1,685.80, and left in my car at 4:40pm. 30 minutes down the road the smoke was billowing from the hood of my car. I pulled off, popped the hood and found the engine smoking around the oil cap. I got under my car and found the oil leaking worse than when it was taken in. I called and was forwarded to the voicemail of a manager where I left a message explaining the issue had not been resolved and my disappointment in the service team for not completing a nearly $1,700 job. On 9/4, a service agent (Van Waters), not a manger, called me and asked me to bring the car back in. The car was towed back to the dealership. Later that same afternoon, the service agent (Van Waters) called back and claimed the brand new tubes that were installed were cracked and that the issue was missed upon re-inspection, but that the service team was working to correct the issue. On 9/5, I was again informed the vehicle repairs were complete and that the car could be picked up. When I arrived that afternoon around 4:20 to retrieve the car, the same service agent (Van Waters) then told me that the new part wasn’t cracked but that the transmission tube was cracked by a maintenance worker during the first repair and not fixed. This issue being caused by a team member caused deep concern and I requested to talk to a manager. Rather than having me meet with a manager, whom I could see through their office widows to not be on a phone or with a customer, I was told the manager was too occupied and I could meet with a floor supervisor. I talked the supervisor through the now week-long ordeal explaining that a) if it was a part their team cracked I should be reimbursed for some labor costs, b) if the new tubes were cracked, it should have been caught upon re-inspection and I was owed compensation from the labor costs for it not being caught, and c) if it was an issue that existed from the start then I was owed the $240 diagnose fee back since the issue was not diagnosed. I also informed the supervisor that due to my car being in the shop, family members had to take off work and add miles to their vehicles the take me to work so I could afford the nearly $1700 in initial repairs. The floor supervisor ensured he would share this information with a manager and I was told, and agreed, that I would be contacted by phone call. On 9/6, I was not contacted by phone but rather received a generic email from Service Lane Manager Mike McAndrew (Randy Marion Chevrolet of Mooresville) starting the following: “After carefully reviewing your situation with all parties involved, we believe that the appropriate actions were taken in covering the tow bill and subsequent repairs as the at-fault component was in the general area of previous repair though not directly related, but do not feel that additional compensation is required at this time.” However, this so-called manager never once contacted me to confirm the details of the events and his claim that the issue being “in the general area of previous repair though not directly related” does not match what I was over the phone of in person by service agent Van Waters. Initially, I would have felt aptly compensated if the $240 diagnostic fee was returned. However, due to this now week-long ordeal, I feel I am owed much more for my time, time off of work, service team not catching issues, and being told on 3 separate days that the new issue was something different each time.

All went well.

AI gave me a 7:30 am appointment. You don’t open until 8:00 am.

Great experience from initial contact to final sale. Friendly, knowledgable staff and smooth overall process.

Excellent

It was fine. Didn’t really expect it to take an hour. And it cost a good bit more than last time. I tried for 2 days to make a reservation on line, the way I did the last 2 times, even tried to use the chat feature, but was unable to do this. The people who were answering the texts would not return my inquiries I finally called on Wednesday and got an appointment for an hour and a half later.

Austin and Jurni were great and easy to work with. Made the whole car buying experience enjoyable.

a 5 star dealership' van waters was very professional

My technician was knowledgeable and prompt.

I am very happy with the experience here and would appreciate the salesperson sudy sharma for making the process smooth and easy.

We were greeted immediately and felt comfortable throughout the process. I had to find a car asap due to getting into a car accident and each step of the process was smooth with no issues.

Van Waters and Mike McAndrew understand what excellent customer service is!!! Offered to pick and drop off, even get the truck cleaned. 5 stars!

As usual, VAN in service is the BEST !

Good Service

The price quoted was inconsistent between email and the service center. The service team honored the email quote. The appointment team told me I could wait but the Service Center told me I needed to drop off. Fortunately, the Service team provided me a ride home and I was able to get a ride back. The Service team did not call me when the service was complete, but it was done when I returned to pick it up.

I really don't know where to start. I made an appt a week in advance for 10/3 at 8am. I arrived at the dealership on time to drop off the Tahoe for oil/tire rotation, windshield resevoir check, and GPS evaluation. I needed a shuttle but was told there was no ETA on when a shuttle would be available. Had to get my wife to pick me up.....no big deal. I also communicated I needed to pick up the vehicle by 1pm. At 1pm, I had no update so I called dealership. I was told NOTHING had been done on the vehicle but I could come pick it up. So I had to reschule for 10/8 to bring the vehicle back to the dealership. I would have expected a significant discount on the service given the inconvenience but was only offered a complimentary car wash at a local establishment that is really not convenient for me based on where I live. As you can imagine, I was very frustrated with the entire experience.

Over 2 hours for a simple oil change and I arrived 7:25am - first in the garage that morning….in fact, 1 guy said to me: well, we’re not even open yet!!!!!

The service desk employees taking the order or direction from the customer do not understand customer service and the need for customer engagement. It is so disappointing that these individuals do not it understand proper courtesy and respect of people coming in to spend money. They were on their phones. Didn’t look at me when talking, looked at phones…. Just sad this young group of people! Send them all to Chic-fil-a for a session on how to interact….

Had a great experience when needing to have an oil leak checked and repaired. I was able to get an appointment easily and they even provided a ride back to my house. Van, my service representative, did an amazing job of communicating and had me out the door with my vehicle later that same day.

Always do a great job!

Received a lot of help in purchasing a new car and received great customer service!

Friendly fast service

Great job

Alejandro very helpful in finding the vehicle that I wanted. Great experience

I had a 1 o'clock appointment and arrived 10 minutes early and the tech texted me at 1:00 that he would be serving my Blazer and it did not go back until 1:20. That might be the normal but I didn't think it would be. Overall the staff was very friendly.

Van Waters took care of getting my truck service done and completed within a couple of hours so that I could continue my work schedule

Jerome did a great job overall, my husband is a veteran but did not have his Id so Jerome helped him to get it so we could get the discount. He explained every about our new car. Although I wish we had a book to keep in our glove compartment. It would just make it easier!

Entire Randy Marion Team were Very Attentive and Helpful. I am Very Pleased with my Experience in purchasing my New 2026 Silverado 2500.

I paid 230.00 for Diagnostics for my 2021 Chevy Malibu, end result was a bad transmission that was replaced 2 years prior. I was informed that my warranty had expired and they would not cover the repairs

This was my first time at this dealership and everyone was professional.

Easy in and out with no problem. People who help me where helpful.

We had already had several conversations with Alejandro prior to coming to the dealership and were ready to purchase our vehicle.

The short version, I will never do ANY business with any Randy Marion Dealerships/Service again! PERIOD! After spending almost $1000, to fix ongoing issues with shaking in the steering wheel and the steering wheel pulsing back and forth when turning the steering wheel, these issues were still not fixed. I was told that I would have to spend another roughly $1700 to replace a rim, that may or may not actually fix the problem. The assistant service manager Michael couldn't guarantee this would actually fix the issues. I was told, "yes the steering wheel probably shouldn't do that, but it isn't really that bad, and it is probably the road causing the shake." I repeatedly suggested that the power steering rack was the real issue, but I was told the Technician couldn't replicate the issues, there fore they couldn't do anything about these issues under my extended warranty. Never mind Randy Marion Service replaced the torque converter two years prior for the exact same issues. I'm not really sure what a torque converter has anything to do with the steering wheel, but whatever! I offered to show and replicate these issues that I was experiencing to the Technician and/or Shop Foreman. I was told they are too busy. I hope Randy Marion enjoys my $1000, it will be the last money they will ever get out of me. Thanks for nothing!

I was treated with great respect. All my questions were answered about my car.l will be returning for other maintenance appointments. Also if any problems should arrive.

For the first time talking over the phone through picking up my vehicle they very nice and this will not be my last time I'm sold thumbs up!

appointment was at 10am. I had to instruct the advisor to pull my car around to the back to start my service at 11. No apology. Nothing. As soon as my GM points have been spent, I will take my service elsewhere.

excellent service department

Brody at the Mooresville store was the absolute best. He was very professional and showed me how to use all of the bells and whistles. He was very patient and kind. He went above and beyond to help. He is our personal sales guys. 😊

Made an appt to have a seat issue that under warranty looked at, dropped my car off in the morning, was told I need to leave it all day, received a text at 3:30 that it was just being started to looked at and I need to leave it over night and another day, with out a loaner

Quick and friendly service.

Did everything I asked him to do?

Service was performed on time and professionally.

It was a good experience for the most part. I did have to chase down a few items that should’ve been included in the lease trailer, signal, harness and lug nut with the key. I haven’t gotten them yet, but I do believe they will provide them as I should not have to pay for them at least twice before, and those items were in the glove box not this time.

Recent visit for routine car care and staff was excellent and I was in and out of the oil change, tire rotation in 30 minutes.

Had to wait about 1 1/2 hours for oil change and safety inspection since you take the car to the dealership for the inspection instead of doing it at the quick lube like before. Won’t do that again.

Absolutely horrible experience 2 1/2hrs for a oil change and tire rotation and then overcharged for service

I was very please to be treated well by my service representative and I really liked that they put the plastic seat covers on my almost classic Corvette!

Always friendly. Cody did a good job explaining all the Ins and outs

Stephen Arbucci was very responsive and kept me up to date with the status of my truck. Any question I had was answered immediately which made this experience great. Thank you Stephen!

Easy to get an appointment quickly. Dealership service department very clean. Repair done quickly and car returned clean. Michael was great to work with.

Van was a great service writer and kept us in the loop while our truck was in for a couple days. Thanks Van!

Scheduling was a problem due to AI. I was first set up for an alignment on a Saturday. When I came at the specified time, the service writer said that there were two alignments ahead of me and my wait would be 2-3 hours. I rescheduled.

Jerome was incredibly helpful, answered all questions and was direct on things we needed throughout the experience. We were upfront in our buying process expectations and Jerome nailed it from beginning to end. The experience was what we had looked for at other dealerships and did not get from those locations.

Over 2 hours for an inspection and oil change.

I HATE going to dealerships, but Randy Marion are unlike any other dealerships I have gone to. From the Car Salesmen and Finance they restored my faith in going to car dealerships. The professionalism, care, honesty, and ability to listen to their customers is unmatched.

From start to finish. I was not given the 5 star experiences I saw given to other clients. ALSO asked for a called back, left several messages and no Reply. My name is Latoya Williams 704-878-2044

Everything was really good until the next day when they told us to come back to take delivery. They sent us a text and said pickup at 2:30 and we were told 3 different stories after we arrived and waiting 1.5 hours to get the vehicle.

Service was great

It was great and easy

My Sales person Austin was fantastic to work with. Easy process and didn’t feel pressured. Only down side is that the vehicle had been driven by an employee and is due for an oil change in 900 miles and that wasn’t offered to be covered.

Everything went smooth and was hassle free and I am extremely happy with my new truck!

Super smooth process. I will work with Randy Marion again.

Read my recent google review!

In and out,no problem.

Hailey was great as always good PM service visit.

The sales process and the salesperson was great. The problem began the next day when I realized that my door was hung wrong. The response time and the actual response from the dealership was horrible.

Great communication with Jerome.

All good except your paperwork listed our truck as a WT instead of an LT

Had an 11 am appointment and the vehicle didn't have service begin until after 3pm, resulting in not being ready for pickup until after 5pm. Was late to dinner with my family. Was told everyone was busy. I can help you be less busy by taking my vehicle somewhere else. The advisor apologized but this appears to be a mgmt issue. An oil change and filters that takes all day and cost $500 is ridiculous.

The service on my GMC Denali was quick and painless. Ashley handles everything within a timely manner. Very happy.

Good experience, no problems

I've known Brad Sigmon at Randy Marion Chevrolet for many years and when I contacted him, he put me in touch with Brody and Nick, the sales manager. Bryson completed the sale and Jerni Sigmon handled the paperwork. Brody told me of a Colorado in stock that would fit my needs. Everyone involved was professional

Easy intake/easy outtake

It was a good appointment, not a long wait time and very nice and helpful employees. I appreciate the great service!

Technician left greasy fingerprints inside my vehicle. And why did they have to reposition my seat!?! They weren't taking it for a drive!

Was charged three times what I was told it would be to tell me what was wrong and your mechanic was dead wrong with his opinion

Great dealership with awesome nice employees top to bottom. Their sales Manager Brian made the process super smooth and easy. They helped me get my dream car when other dealerships couldn't get the car I wanted. I could not recomend a dealership more highly. Even Randy himself called to congradulate me personally. A+++++

Van was excellent My Silverado had the oil and filter changed and tires rotated. Oil coolant lines put on and new wiper bladed installed all completed on time and all correct Thanks Van You did. Great job Mike Korpak

I scheduled an oil change, tire rotation and NC Inspection. When I went online to renew my NC tags, I found that the NC Inspection wasn't completed. I was off work when I scheduled this and now I have to re-arrange my work schedule to take my vehicle back to get this completed. Also, when I got the truck home, it looked like someone went mudding with it between the time I handed it off to them and when they turned it back over to me. Very disappointed with the outcome on a basic service appointment.

Good.